The Just Clean It Privacy Policy and Terms Of Service
Welcome to Just Clean It Quality Home Solutions!
Please note: Due to the nature of the business, we do not provide refunds. Therefore, we offer a 24-hour guarantee on all services.
Thank you for choosing us for your cleaning needs. Below is a condensed version of our policies:
Service: We provide professional, well-trained cleaners who are actual employees who pass background checks and are trained to provide quality cleaning services.
Discounts for recurring appointments begin after your second visit. Thank you for choosing us for your ongoing cleaning needs!
Cancellation/Rescheduling: Please provide at least 24 hours notice to avoid a cancellation fee of $50-$200.
Same-Day Cancellations: Cancelling on the same day costs $50-$200, depending on the service and when it was booked.
Access: If you will not be home during your appointment, we recommend using a lockbox or door code for access. The cleaners will leave the same way they entered your home.
Utilities: Ensure that electricity and water are available; otherwise, a $150 travel fee will apply.
Pets: Please keep pets in a separate area during cleaning so that we can effectively utilize our time. We want your pets and our cleaners to be safe.
Changes to Services: Any changes must be made before your cleaner arrives at the location.
Satisfaction Guarantee: If any areas need to be recleaned, contact us within 24 hours. Please note that our cleaners always conduct a pre- and post-walkthrough of the cleaned areas, and you must sign off once they are completed. We leave you with our 24-hour guarantee.
Billing: Your credit card will be held before service, and charges will be processed after completion.
Excessively Dirty Homes: Choose the appropriate cleaning type, as heavily soiled homes will incur additional fees.
Breakage: We are not liable for damage due to normal wear and tear; please secure valuable items. Remove any valuables from open spaces on the day of your cleaning. We are licensed, Bonded and Insured, providing you with peace of mind and security when using our services.
Termination: Either party may end the agreement with 24 hours notice. Just Clean It has a No contract Cancel Anytime.
If you have questions or want to book, email Support@justcleanit.ca or call or text 647-828.8854. We're located in Toronto and serve various surrounding areas.
Thank you for your trust!
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